Vitable Health | Customer Spotlight: Always Neighbors, LLC

Customer Spotlight

For Employers

ICHRA

Direct Primary Care

.png)

Table of Contents

Related Blogs

\ Introducing ACA Autopilot: Fully Managed ACA Compliance for Employers with Hourly Workers](/content/blogs/aca-autopilot-managed-aca-compliance/index.html)

\ Self-Funded vs. Fully Insured Health Plans: What Employers Need to Know](/content/blogs/self-funded-vs-fully-insured-health-plans/index.html)

\ What happens when your home care agency is audited for ACA compliance by the IRS?](/content/blogs/what-happens-when-your-home-care-agency-is-audited-for-aca-compliance-by-the-irs/index.html)

.avif)\ Affordable Care Act FAQs for Home Care Agencies](/content/blogs/affordable-care-act-faqs-for-home-care-agencies/index.html)

%20(1).avif)\ What We Learned from the 2025 Small Business Benefits Index](/content/blogs/2025-small-business-benefits-index/index.html)

written by

Natasha Schuler

Read:

2

mins

Kyle Taylor, Director of Operations at Always Neighbors, LLC was at a turning point. The fast-growing, family-run home care agency in Columbus had just crossed the 50 full-time equivalent (FTE) threshold, meaning it would soon be required to offer health insurance for the first time. But traditional group plans didn’t make sense for his workforce.

“As a home care agency, our team is mostly caregivers, many of whom already have coverage through a spouse or are working part-time and not in a position to take on expensive plans,” Kyle explained. “We knew we needed to offer something, but we also wanted it to actually benefit the people we serve.”

Kyle began researching alternatives and quickly landed on ICHRA (Individual Coverage Health Reimbursement Arrangements) as a more flexible option. After comparing a few ICHRA vendors, he landed on Vitable Health, a decision driven by both cost efficiency and the unique value of Vitable’s Virtual Primary Care (VPC).

Vitable's ICHRA Platform: Affordable, Simple Health Benefits for Your Team - YouTube

Tap to unmute

Vitable's ICHRA Platform: Affordable, Simple Health Benefits for Your Team Vitable Health

Vitable Health64 subscribers

“We looked at a few ICHRA providers, and the pricing was pretty comparable,” Kyle said. “But what really made Vitable stand out was Vitable’s Primary Care product. Many of our caregivers already have coverage through a spouse and wouldn’t use traditional insurance even if we offered it. So having something we could give them that they’d actually use—that was a big deal. It made the investment feel worthwhile, even for employees who opt out of the ICHRA.”

The VPC benefit quickly became more than just a perk, it became a meaningful way to care for caregivers. With free access to virtual visits, labs, and prescriptions, Kyle saw Vitable Health as a way to bridge the gap for employees who may not be able to afford, or even want, full health insurance.

“At the end of the day, I wish I could pay caregivers even more than we already do,” he said. “Some of them, for personal reasons or because they’re not working a ton of hours, just don’t make a lot of money. So having that VPC part—and knowing they have something they can use even if they don’t have full insurance—felt really good. That felt like a real benefit we could offer.”

Always Neighbors, LLC has experienced consistent growth since 2018, averaging a 30% year-over-year increase. With that in mind, Kyle needed a solution that could scale affordably and not create more administrative burden for his lean internal team.

"What really made Vitable stand out was Vitable’s Primary Care product. It made the investment feel worthwhile, even for employees who opt out of the ICHRA."

“We looked at a few ICHRA providers, and the pricing was pretty comparable upfront, but Vitable stood out because it scales better,” Kyle shared. “As we grow, it’s less expensive to add new employees, and we’re getting more value with the VPC included. That mattered to us, especially knowing we’re growing 30% year over year.”

As a small business with no dedicated HR department, Kyle also needed a hands-on partner who could take work off his plate, rather than adding to it.

“We’re a family-run home care agency, we don’t have a big HR team or extra people to manage benefits,” he explained. “So having Vitable take the lead on onboarding, educating employees, and managing the experience through its own portal has been huge for us. Uploading employee info was quick, and they made the whole process really smooth.”

Today, Always Neighbors, LLC is not only meeting compliance requirements but also offering a competitive, values-aligned benefits package that supports their caregivers and positions the company for continued growth.

‍

Get a quote

Get a personalized health benefits quote tailored to your company’s unique needs.

Form

First name*

Last name*

Work email*

Phone number*

🇺🇸

Company name*

State*

Which of the following best describes you?*

Which of the following are you interested in?*

ICHRA Plans

QSEHRA Plans

Direct Primary Care

Major Medical

Occupational Health Platform

Other

Vitable Health needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.

Submit

Ready to learn more?

Stay ahead with the latest insights on healthcare, benefits, and compliance—straight to your inbox.

Form

First Name

Last Name

Email*

Which of the following best describes you?*

reCAPTCHA

Recaptcha requires verification.

protected by reCAPTCHA

Submit

reCAPTCHA

Select all squares with bicycles If there are none, click skip

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Skip

Download 2025 Employer Guide to ICHRA

Vitable’s ICHRA Guide gives employers a clear, step-by-step resource for building smarter, ACA-compliant benefits.

This guide explains how ICHRAs work, who qualifies, and how Vitable simplifies setup, onboarding, reimbursements, and compliance — while giving employees more flexibility, control, and care.

Form

First Name*

Last Name*

Work Email*

Phone Number*

🇺🇸

Company name*

Job Title*

Which of the following best describes you?*

reCAPTCHA

Recaptcha requires verification.

protected by reCAPTCHA

Submit

reCAPTCHA

Select all images with a bus Click verify once there are none left.

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Verify

Download Vitable’s 2025 Broker’s Guide to ICHRA

The Broker Guide to ICHRAs is a comprehensive resource that helps brokers understand, sell, and manage Individual Coverage HRAs with confidence.

This guide covers everything from compliance and class design to administration flows, case studies, and how Vitable streamlines quoting, enrollments, and reimbursements for brokers, employers, and employees.

Form

First Name*

Last Name*

Work Email*

Phone Number*

🇺🇸

Company name*

Job Title*

Which of the following best describes you?*

reCAPTCHA

Recaptcha requires verification.

protected by reCAPTCHA

Submit

reCAPTCHA

Select all images with a bus Click verify once there are none left.

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Verify

High quality health plans that

just make sense.

Vitable helps employers provide better healthcare to their employees and dependents by improving accessibility, cost, and quality.

Get started

reCAPTCHA

Recaptcha requires verification.

protected by reCAPTCHA

reCAPTCHA

Recaptcha requires verification.

protected by reCAPTCHA

reCAPTCHA

Recaptcha requires verification.

protected by reCAPTCHA

reCAPTCHA

Select all images with a bus Click verify once there are none left.

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Verify

reCAPTCHA

Select all images with bicycles Click verify once there are none left

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Verify

reCAPTCHA

Select all images with a bus Click verify once there are none left.

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Verify